Divinari Merchandise Policies
Clear, transparent guidelines on how our made-to-order apparel is crafted, shipped, and supported.
1. Made-to-Order Production Model
All Divinari apparel items are created made to order. When your order and payment are verified through our secure payment gateway, your garment is queued for individualized crafting. This intentional approach ensures high print fidelity while preventing overproduction and textile waste.
- Crafting Time: 3 to 5 business days prior to shipment.
- Peak Periods: During major holiday launches, crafting may require up to 7 business days.
- Cancellation Window: Orders may be cancelled within 12 hours of placement before manufacturing begins.
2. Shipping Destinations & Rates
We ship to verified destinations across North America, Europe, Oceania, and Asia. Carrier tracking numbers are automatically dispatched via email once the carrier scans your package.
| Region | Rate | Estimated Transit |
|---|---|---|
| US Domestic | $5.99 USD (FREE over $75.00) | 3β5 business days |
| Canada | $9.99 USD | 5β10 business days |
| International (GB, AU, PH, NZ, IE, DE, FR, ES, IT, NL, SE, NO, DK, JP, SG) | $14.99 USD | 7β14 business days |
* Customers are responsible for any destination customs duties, import tariffs, or VAT levied by local tax authorities.
3. Returns & 30-Day Defect Guarantee
Because each shirt is custom manufactured specifically for you upon purchase, we cannot accept general buyer-remorse returns or size-swap exchanges for unworn items. However, we stand completely behind our craftsmanship:
- Manufacturing Defects & Misprints: If your item arrives damaged, defective, or with a printing flaw, email us within 30 calendar days of delivery at support@divinari.app with your order number and clear photos.
- Free Replacement: Confirmed defective garments are promptly reprinted and shipped to you at zero additional charge, or refunded if you prefer.
- Package Lost in Transit: Claims for packages lost in transit must be submitted within 30 days after the estimated delivery date.
4. Terms of Sale & Payment Security
Payments are processed via encrypted Stripe infrastructure. Divinari never stores, logs, or accesses your credit card or sensitive billing credentials. Prices are maintained in authoritative server catalog tables to prevent pricing manipulation.
Physical merchandise sales are independent from Divinari language learning subscriptions (Divinari Pro and Divinari Ultimate). Merchandise purchases do not confer app subscriptions, and learning subscriptions do not include physical merchandise.